Return & Exchange

At Official Dukan, we value your satisfaction and strive to ensure a pleasant shopping experience. If you are not fully satisfied with your purchase, we offer an easy return and exchange process under the following conditions:

Eligibility for Return & Exchange

• You can request a return or exchange within 7 days of receiving your order.
• The item must be unused, unworn, and in its original packaging with all tags attached.
• Items damaged due to customer handling are not eligible for return or exchange.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return, such as accessories or items on sale or clearance.

Process for Return or Exchange

1. Contact our support team via WhatsApp at +923036826665 within 7 days of receiving your order.
2. Provide your order number, reason for return or exchange, and photos (if applicable).
3. Once approved, you will be guided through the return or exchange process.

Refund Policy

• Refunds (if applicable) are issued only after we receive and inspect the returned item.
• Refunds are processed through the original payment method or store credit, as agreed.
• Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us immediately at +92 368 26303. We will replace it or issue a refund after verification.

Customer Support

For any queries or assistance regarding returns and exchanges, reach out to us anytime via WhatsApp or call at +92 303 6826665.