At Official Dukan, we value your satisfaction and strive to ensure a pleasant shopping experience. If you are not fully satisfied with your purchase, we offer an easy return and exchange process under the following conditions:
Eligibility for Return & Exchange
- You can request a return or exchange within 7 days of receiving your order.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Items damaged due to customer handling are not eligible for return or exchange.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return, such as accessories or items on sale or clearance.
Process for Return or Exchange
- Contact our support team via WhatsApp at +923036826665 within 7 days of receiving your order.
- Provide your order number, reason for return or exchange, and photos (if applicable).
- Once approved, you will be guided through the return or exchange process.
Refund Policy
- Refunds (if applicable) are issued only after we receive and inspect the returned item.
- Refunds are processed through the original payment method or store credit, as agreed.
- Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us immediately at +92 368 26303. We will replace it or issue a refund after verification.
Customer Support
For any queries or assistance regarding returns and exchanges, reach out to us anytime via WhatsApp or call at +92 303 6826665.