Terms & Conditions

Welcome to Official Dukan. By accessing or shopping from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

1. General

These Terms & Conditions apply to all users of our website. By using our services, you confirm that you are at least 18 years old or have parental consent to shop with us.

2. Product Information

We strive to display accurate product descriptions, images, and pricing. However, slight variations in color, design, or details may occur due to photography and screen settings. Official Dukan reserves the right to modify product details or pricing at any time without prior notice.

3. Orders and Payments

• All orders are subject to availability and confirmation.
• Prices are listed in PKR (Pakistani Rupees) and include applicable taxes.
• We accept cash on delivery and other payment methods as mentioned at checkout.
• Official Dukan reserves the right to cancel any order in case of incorrect pricing or suspected fraudulent activity.

4. Shipping and Delivery

Orders are processed within 1–2 business days, and delivery takes 3–5 working days for most locations in Pakistan.
For complete details, please visit our Shipping Policy.

5. Returns and Exchanges

We want you to be happy with your purchase. If you’re not satisfied, please refer to our Return & Exchange Policy for detailed instructions.

6. Limitation of Liability

Official Dukan is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

7. Privacy

Your privacy is very important to us. Please review our Privacy Policy to understand how we handle your information.

8. Changes to Terms

We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page and take effect immediately upon publication.

9. Contact Us

For any questions, support, or assistance, you can contact our customer care team via WhatsApp or call at +92 303 6826665.